Service Improvement Plan

Spent almost all of today writing up the Task Management Tracker for our Service Improvement Plan with Sheila McKendrick.

This is an initial version but there's plenty gaps to be filled in by the people leading each element. It should be in a complete form by the end of August.

Had a number of chats with folks about the mutiple metaphor model - positive responses. I did more work this evening on fleshing it out.